Annual Maintenance Agreements or AMC’s, are a structured agreement for your organisation to get IT maintenance services hassle free throughout the year.

ADT’s Annual Maintenance Agreements cover the servicing of your full range of IT equipment and applications based on a simple fixed cost structure for the equipment you have. This means no matter what IT problem you have throughout the year ADT will take as much time as needed to make sure your business is up and running.

Our goal is for your organisation to have 100% uptime and as little interruptions as possible. To this end ADT takes it upon ourselves to do extensive preventive maintenance programmes which, depending on the organisation, will mean regular visits to your offices to check over the operations of all aspects of your IT systems including:

• Servers for error events, disk usage, memory usage, speed and security
• Backup to ensure reliable backups can be correctly restored and have all your required data on them
• Disaster Recovery, making sure a plan is inplace in an the case of a disaster to get you back up and running in the minimum time with little disruption
• Virus protection checks, making sure you have a complete and robust Anti Virus system in place which is being updated regularly for effective protection
• Security, doing comprehensive security audits on your firewall, servers, workstations, applications and user policies
• Patch management, making sure your systems are fully patched against known security or operational problems
• Software Licensing, reviewing your software licences and advising you of the status

In addition to preventive maintenance ADT also provides call out engineers to your location to address any problems that may arise. Based on an implemented Service Level Agreement (SLA) engineers can be onsite in less than an hour for critical issues. Further more should more man power be required to address the problem, or for specific technical issues, specialised engineers would also attend.

Annual Maintenance customers also have the benefits of other ADT services, including comprehensive consultancy services to help advise you what solutions best address your business requirements. ADT application development department can also assist with more complicated implementations while our hosting division can provide Internet hosting services to enhance your systems.